Information About Your Warranty


Your Glasscene Windows are warranted against defects arising from faulty workmanship or materials for a period of seven (7) years from the date of delivery by Glasscene, subject to the following conditions:

General Conditions:

  1. The product has been installed in accordance with the relevant Australian Standards and Building practice.
  2. The product has been installed and maintained in accordance with Glasscene installation and maintenance recommendations (listed below).
  3. The product has not been subject to misuse, abuse or neglect.
  4. In respect of insect and safety screen products, this guarantee is void if:
    a. The product has not been fabricated by Glasscene Pty Ltd.
    b. The product has not been fitted by Glasscene personnel or nominated installers.
  5. Manufacturing standards and tolerances are not deemed defects, nor are industry variations in colour of aluminium componentry.
  6. Wire reinforced glass, toughened glass, float glass, laminated glass and mirror glass is warranted against defects and degradation for one (1) year.
  7. Glasscene accepts no responsibility for glass breakage (except for faulty workmanship or material).
  8. Moving parts which wear out as a part of normal use are warranted for one (1) year.
  9. The Warranty is limited to the repair or replacement of the faulty product at the company’s discretion but does no extend to the installation or refurnishing of a replacement product or any other consequential or indirect damage incurred as a result of the defect.
  10. Only repairs carried out by Glasscene personnel or authorized Glasscene agents are covered by the Warranty.
  11. In respect to all warranty applicable to the products, no claim by the customer, whether for alleged damage or defective goods or any other cause whatsoever need be recognized by Glasscene (and all such claims shall be deemed absolutely waived by the customer) unless notified in writing and received by Glasscene within one month of the defect arising in the product. Copies of documentation showing the purchase date of the product should be included with your written claim and forwarded to the nearest Glasscene office.This guarantee is in addition to all other rights and remedies in respect of this product to which you are entitled under the Trade Practices Act and other similar State and Territory Laws.

Product Specific Conditions:


Manufacturing standards and tolerances and industry variations in colour of aluminium components ware not deemed defects.
Product installed within 500m of the seafront should have been specified to have a finish designed for the site. Failure to do so may void the guarantee.

Interpretation of Warp

Warp shall be interpreted as meaning the cupping/bowing or twisting of doors. It refers to distortion within the door itself and not its relationship to the jambs or frame in which it is hung. A warp in a door will not be considered a defect unless it exceeds 5mm.

Warp exceeding tolerances noted above shall be considered a defect only:
When cupping is determined by applying a straight edge to the convcave face of the door; or
When a twist is determined by placing the door face against a true plane surface.

The guarantee against warp does not apply to the following:
Doors with face veneers of different species or unbalanced construction
Doors that are improperly hung or do not swing feely.
External doors which have been painted with dark colours.
Doors where closers and associated hardware are fixed in a manner that causes undue stress on the door.
Experience has demonstrated that the warp occurs after doors have been delivered to building sites. It is usually due to improper storage or adverse moisture conditions after hanging and not to faulty manufacture. Glasscene will accept no responsibility for doors where moisture content falls below 12% or exceeds 18%.

Routine Maintenance

All Aluminium Windows & Doors

External aluminium surfaces of windows and doors should be washed with clean water and a mild detergent at least every three months. A soft sponge or similar should be used to avoid scratching the glass or aluminium.
In coastal or industrial areas where the environmental conditions are more demanding, the cleaning program should be carried out on a monthly basis.
Abrasive, chemical cleaners or steel wool should not be used as such methods may result in damage to the glass or aluminium surfaces.
Flyscreens can be cleaned by vacuuming or washing thoroughly using a soft brush.
Opening sashes should be operated on a regular basis to ensure the sash hardware continues to move smoothly.
Drainage slots should be checked on a regular basis to ensure they have not become blocked with residual dirt or grime.

Awning/Casement Windows & French Doors

With sashes open, the sash and opening perimeter should be cleaned regularly and kept clear of dust and foreign matter.
All door and window operating hardware should be cleaned and operated regularly to ensure smooth operation.
Lubricants should not be used on casement stays, as this will affect their operation.

Sliding Windows & Sliding Doors

Sill recesses should be regularly cleaned and kept clear of dust and foreign matter. A brush and vacuum within the track area may be used to do this.
Door locks should be checked from time to time for satisfactory operation and may require adjustment to compensate for building settlement.

Door rollers are factory set and should not require any adjustment. However, if, due to building settlement, an adjustment needs to be made, the door panel must first be lifted to relieve weight from the roller assembly. Adjustment should be made using a Phillips head screwdriver.

Double Hung Windows

Window jamb tracks should be cleaned regularly and kept clear of dust and foreign matter. Window operating hardware should be cleaned and operated regularly to ensure smooth operation.


It is recommended that all glass surfaces be kept clean by prompt removal of all dirt or other contaminants. Clean water and, in some instances, a small amount of mild detergent should be used. After washing, any detergent residue must be thoroughly rinsed away with clean water. Under no circumstances is any form of blade, scraper or abrasive cleaner to be used. Stubborn dirt or residue should be lightly sponged off to avoid scratching of the glass.

The frequency of cleaning required will depend on environmental conditions such as proximity to the ocean or industrial areas. As a general guide, glass should be cleaned at least quarterly.

Insect and Safety Screens

Clean screens 3 to 4 times per year
Add a small amount of mild detergent to a bucket of warm water
Carefully remove the screen
Hose the screen down thoroughly. Dip a soft nylon brush into the bucket of water and gently brush the screen.
Hose down well.
Allow the screen to dry before replacing in the window or door.